Terms and conditions of use

All the artefacts visible on our online shop are currently available in Victor & Rose Toscana – Lucignano, Loc. Felceto 107 – 52046 Lucignano (AR) – Toscana – Italia. The quantity of the products is adjusted according to the periodically availability.

All the prices on the web site include Vat. The prices can be modified without notification at any moment. In the event that a price has been mistakenly published we reserve the right to renounce the selling.
Shipping policy
The price of the product does not include the shipping cost that varies according to the country of destination and to the volume of the goods.
The shipping costs are indicated below each product together with the countries of destination. For all the other destinations please contact the company for a shipping quotation.
To ship more than one item please contact the company because the volume and weight of the goods may change and the company will promptly provide you with the right shipping quotation.
The prices are Vat included.
All the shipping will always be provided with regular tax document and except for different communication from customers this could be found inside the package.
After the payment, the delivery schedule will be maximum within 15th working days. If any particular delay may occur customers will be promptly informed by e-mail. Anyway, if there is an urgency in receiving the package customers may contact us immediately at this number +39 3669368377 or write to info@victorrose.it and we will make our best to see to it as soon as possible.
Victor & Rose Toscana is not responsible for any kind of damage or loss direct and/or indirect ensuing the selling of goods from the website, or even for any type of delay and/or failed delivery of the goods due to force majeure like accidents, explosions, fires, strikes, earthquakes, flooding and any similar events which might forbid in all or in part to fulfil the contract with the customer by the established time. The company is not either responsible for the failed correspondence of the goods with the ones shown on the website, neither for any other event that will not be possible to impute to Victor & Rose Toscana.
Customer’s duties
Customers are forbidden to put fake and/or invented personal details during the necessary procedure to register themselves in order to complete the purchasing of the products and the ensuing communications with the company.
Victor & Rose Toscana take no responsibility over any wrong issuing of fiscal documents due to wrong details provided by customers as customers only are responsible for the correct filling of their personal data.
Payment are bound to be done in advance. Accepted payment methods:
Pay Pal
Credit card, filling the following details:
Credit Card holder, credit card number, date of expiry, CVV code.
Banktransfer to:
Victor & Rose Società Agricola s.s.
Name of bank: Credit Agricole - Filiale di Arezzo
IBAN: IT28V0623014100000040984356

Only after receiving the copy of the bank transfer the company will proceed to the shipping of the goods. Copy of it could be sent to the following e-mail address info@victorrose.it.
Orders will be annulled if confirmation of payment is not sent within three days from the order itself.
Right of withdrawal
The right of withdrawal called also “cooling off period” is the faculty established by the art. 64 D.Lgs 206/05 then modified with the D.Lgs. 21/2014 receiving the European regulations 2011/83 UE about customer’s rights that enables buyers to terminate a contract binding them to the seller. Customers have the right to send the goods purchased back or to withdraw from any kind of order consequently obtaining the repayment without any penalty and without the approval of the seller.
Customers can therefore withdraw, without any type of explanation and without penalty, by sending the seller a written communication through registered mail within 14 calendar days from the reception of the goods.
In the event that customers have not been accurately informed about the possibility of withdrawal the deadline stretches until a year plus 14 days because the decree n. 21 of 21/02/2014 established that standard information were to be given to customers. In case of violation of such informative duties customers have not to pay at all to send goods back.
If the products have already been delivered customers will have to send them back to the seller wholly intact and undamaged within 14 calendar days from their decision of withdrawal.
All costs required to send goods back to the seller must be paid by customers who, directly or through any other mean will provide to deliver them to the seller’s domicile. All the products will have to reach destination in the same conditions of the previous delivery to the customer and with the same packaging. It is not allowed to send goods back in any other procedure.
The company Victor & Rose Toscana will accept the returned goods checking first that those had arrived in the original conditions and with the original packaging. After that customers will receive back the total sum previously paid for the purchase of those products.
The seller must refund all payments received by the customer using the same payment method of the customer within 14 calendar days from the notification of withdrawal, but it is possible to delay the refund if he has not received the goods back yet or any proof of their delivery. The costs for the initial shipping of the products to the customer or the ones sustained by the customer to send them back to the company Podere Victor & Rose Toscana, owner of this website, are not refundable.

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