Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via one of the carrier we collaborate (UPS,PosteItaliane,Starpack) with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are included, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Your pack return

The right of withdrawal called also “cooling off period” is the faculty established by the art. 64 D.Lgs 206/05 then modified with the D.Lgs. 21/2014 receiving the European regulations 2011/83 UE about customer’s rights that enables buyers to terminate a contract binding them to the seller. Customers have the right to send the goods purchased back or to withdraw from any kind of order consequently obtaining the repayment without any penalty and without the approval of the seller.

Customers can therefore withdraw, without any type of explanation and without penalty, by sending the seller a written communication through registered mail within 14 calendar days from the reception of the goods.

In the event that customers have not been accurately informed about the possibility of withdrawal the deadline stretches until a year plus 14 days because the decree n. 21 of 21/02/2014 established that standard information were to be given to customers. In case of violation of such informative duties customers have not to pay at all to send goods back.

If the products have already been delivered customers will have to send them back to the seller wholly intact and undamaged within 14 calendar days from their decision of withdrawal.

All costs required to send goods back to the seller must be paid by customers who, directly or through any other mean will provide to deliver them to the seller’s domicile. All the products will have to reach destination in the same conditions of the previous delivery to the customer and with the same packaging. It is not allowed to send goods back in any other procedure.

The company Victor & Rose Toscana will accept the returned goods checking first that those had arrived in the original conditions and with the original packaging. After that customers will receive back the total sum previously paid for the purchase of those products.

The seller must refund all payments received by the customer using the same payment method of the customer within 14 calendar days from the notification of withdrawal, but it is possible to delay the refund if he has not received the goods back yet or any proof of their delivery. The costs for the initial shipping of the products to the customer or the ones sustained by the customer to send them back to the company Podere Victor & Rose Toscana, owner of this website, are not refundable.

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